Terms of Use

These Terms of Use ("Terms") were last updated on July 17, 2023.

Please take the time to carefully read these Terms as they contain significant details about your legal rights, remedies, and obligations as well as serving as an enforceable contract between us.

By agreeing to these terms, if you reside in the United States or Canada, you waive your right to participate in class actions and to have disputes decided by a jury and agree to resolve all disputes with Lifeventor in small claims court or through binding individual arbitration only, as described in the dispute resolution section.

LifeMentor’s mission is to give every desiring student the opportunity to enrich their lives through training and online education. We make it possible for anyone, anywhere, to produce and distribute educational content (teachers), as well as for students to access that content in order to learn. Our marketplace model, in our opinion, is the most effective way to provide our users with worthwhile educational content. For the safety of you, us, and the community of students and instructors, we need rules to govern our platform and services. The LifeMentor website, LifeMentor mobile applications, our TV applications, our APIs, and other connected services (collectively, "Services") are all subject to these Terms.

You must accept the Instructor Terms in order to publish a course on the LifeMentor platform. In our Privacy Policy, we also go into detail about how we handle the personal information of our instructors and students. You can review our LifeMentor Business Privacy Statement if you use LifeMentor as a component of your employer's LifeMentor Business learning and development program. Our Instructor Terms, Privacy Policy, and other LifeMentor policies that apply to your use of our Services include these Terms by reference.

You send communications about your website and app usage to third parties who provide services to LifeMentor through our website and apps. You give your consent to these communications by using our services.

1. Accounts

Most activities on our platform require an account. Since you are in charge of all account activity, keep your password in a secure location. Contact our Support Team to let us know if you think someone else is using your account. To use LifeMentor, you must be of legal age in your country to use online services.

The majority of activities on our platform require an account, including buying and accessing content and submitting content for publication. You must enter accurate and complete information, including a working email address, when creating and maintaining your account. You are solely responsible for your account and everything that occurs on it, including any harm or damage done to us or anyone else as a result of unauthorized use of your account. In light of this, you should use caution when choosing your password. You are not permitted to use or transfer another person's account. If you contact us to ask for access to an account, we will not give it to you until you can show us the documentation we need to confirm you are the account's owner. The user's account will be closed in the event of their death.

Your login information for your account must remain private. You are in charge of what happens with your account, and LifeMentor will not get involved in arguments between instructors or students who share login information. When you discover that someone else might be using your account without your consent—or if you suspect any other security breach—you must inform us right away by getting in touch with our Support Team. To verify that you are the true owner of your account, we might ask you for some information.

To create an account on LifeMentor and use the Services, users must be at least 18 years old. We encourage you to invite a parent or guardian to open an account on your behalf so they can help you access content that is appropriate for you if you are under 18 but older than the legal minimum age where you live (for example, 13 in the US or 16 in Ireland). You cannot open a LifeMentor account if you are younger than the legal age of consent for using online services. We will close your account if we find out that it was created in violation of these guidelines. Before you are allowed to submit content for publication on LifeMentor, our Instructor Terms may ask you to prove your identity.

Whenever you want, you can close your account. To find out what happens when you close your account, please review our Privacy Policy.

2. Lifetime Access and Content Enrollment

We grant you a license to view the course or other content through the LifeMentor Services only when you enroll in it. Don’t try to transfer or resell content in any way. Generally, we grant you a lifetime access license, with the exception of situations where we must remove content due to legal or policy requirements or for enrollments through subscription plans.

According to our instructor terms, when instructors post content on LifeMentor, they give LifeMentor permission to give students access to that content. In other words, we are permitted to sublicense the content to enrolled students. You are obtaining a license from LifeMentor to view the content through the LifeMentor platform and Services when you enroll in a course or other content as a student, and LifeMentor is the legal licensor of record. You are not being sold any content; rather, it is being licensed to you. This license forbids you from reselling the content in any way, including by giving the buyer access to your account or by downloading it illegally and disseminating it via torrent sites.

In more formal language, LifeMentor hereby grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content through the Services solely for your personal, non-commercial, educational purposes, subject to these Terms and any conditions or restrictions applicable to the specific content or feature of our Services. All additional uses are expressly forbidden. Unless we expressly permit you to do so in a written agreement signed by a LifeMentor authorized representative, you may not copy, distribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content. This also holds true for the content that you can access using any of our APIs.

When a student enrolls in a course or other content, we usually grant them a lifetime access license. However, we reserve the right to revoke any license to access and use any content at any time if we determine that it violates our Trust & Safety Guidelines or if we are required by law or other policy to disable access to the content, for instance if the course or other content you enrolled in is the subject of a copyright complaint. The add-on features and services connected to the course or other content you enroll in, as well as enrollments made through Subscription Plans, are not covered by this lifetime access license. For instance, instructors are free to decide at any time whether to stop offering teaching resources or Q&A services related to the course material. It should be noted that the lifetime access only applies to the course materials, not the instructor.

Direct licenses from instructors to students for their content are not permitted, and any such direct license is a breach of these Terms and is void.

3. Refunds, Credits, and Payments

You consent to using a legitimate payment method when you make a payment. For the majority of content purchases, LifeMentor provides a 30-day refund or credit ifyou are not satisfied.

3.1 Pricing

The terms of the Instructor Terms and our Promotions Policy are used to set the prices for content on LifeMentor. Due to the pricing structures and policies governing the use of sales and promotions by mobile platform providers, the price of content offered on the LifeMentor website may occasionally differ slightly from the price offered on our mobile or TV applications.

We occasionally run content sales and promotions during which particular content is offered at a discounted price for a predetermined period of time. When you complete your purchase of the content (at checkout), the price that applies to the content will be the price in effect. Because some of our promotions are only accessible to new users, any price offered for specific content may also differ when you are logged into your account from the price available to users who are not registered or logged in.

The currency listed when you are logged in is based on the location you were in when you created your account. The price currency is determined by your location if you are not logged into your account. We do not offer users the option to view prices in different currencies.

We are in charge of collecting and sending the applicable tax to the appropriate tax authorities if you are a student who lives in a nation where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales. Depending on where you are, these taxes may be included in the price you see or may be added at the point of purchase.

3.2 Payments

You agree to pay the fees associated with the content you purchase, and you give us permission to charge those fees to your debit or credit card or to handle payments made through other methods (like Boleto, SEPA, direct debit, or mobile wallet). LifeMentor collaborates with payment service providers to provide you with the easiest payment options available in your nation and to protect your payment information. Using data from our payment service providers, we might update your payment methods. To learn more, see our Privacy Policy.

You consent not to use an illegitimate or unauthorized payment method when you make a purchase. You consent to paying us the associated fees within 30 days of receiving notice from us if your payment method is declined but you are still able to access the content you are enrolling in. We reserve the right to disable access to any content for which we have not received adequate payment.

3.3 Refunds and Refund Credits

Within 30 days of making your purchase, you can ask LifeMentor to apply a refund to your account if the content was not what you had anticipated. This refund option does not apply to Subscription Plan purchases, which are covered in Section 8.4 (Payments and Billing) below. Depending on the capabilities of our payment service providers, the platform from which you purchased your content (website, mobile or TV app), and other factors, we reserve the right to apply your refund as a refund credit or a refund to your original payment method. If you ask for a refund after the 30-day guarantee period has ended, you are not entitled to one. However, you are eligible for a refund after this 30-day period if the previously paid-for content is disabled due to legal or policy requirements. Additionally, LifeMentor retains the right to extend the 30-day refund window if there is evidence of account fraud.

Instructors concur that students have the right to receive these refunds, as specified in the Instructor Terms.

If we choose to credit your account with a refund, the funds will be automatically applied toward your subsequent website content purchases; however, they cannot be used to make purchases through our TV or mobile applications. Except as otherwise required by applicable law, refund credits may expire if not used within the allotted time and have no cash value.

We reserve the right to refuse your refund, prevent you from receiving any further refunds, suspend your account, and/or impose other restrictions on your use of the Services in the future if we determine that you are abusing our refund policy, such as if you have already refunded the content or if you have consumed a sizable portion of it. You are not entitled to a refund if you violate these Terms or our Trust & Safety Guidelines and we ban your account or restrict your access to the content as a result. 

3.4 Coupons and Gift Codes

Students may receive gift and promotional codes from LifeMentor or our partners. In accordance with the conditions specified in your codes, some codes may be exchanged for gift or promotional credits that are added to your LifeMentor account and may then be used to buy eligible content on our platform. Certain content may be directly redeemable with other codes. Gift and promotional credits are not redeemable for money in our TV or mobile applications.

If these codes and credits are not used within the time frame specified in your LifeMentor account, they might expire, along with any promotional value associated with them. Except as otherwise provided in the terms that are included with your codes or as required by applicable law, gift and promotional codes provided by LifeMentor may not be refunded for cash. A partner's gift and promotion codes are subject to the partner's refund policies. LifeMentor may choose which of your saved credit balances to apply toward your purchase if you have multiple saved credit balances. Check out our Support Page and any terms included with your codes for more details.

4. Content and Conduct Guidelines

LifeMentor may only be used for authorized purposes. All content that you post on our platform is your responsibility. You should respect other people's intellectual property rights and upload reviews, questions, posts, courses, and other content that complies with our Trust & Safety Guidelines and the law. If you commit serious or frequent offenses, we may ban your account. Please inform us if you believe your copyright is being violated on our platform.

You are not permitted to access, use, or register for the Services for any illegal activities. The applicable local or national laws or regulations of your country must be followed when using the Services and behaving in a certain way on our platform. The knowledge and observance of any laws and regulations that apply to you are solely your responsibility.

If you are a student, the Services give you the ability to post reviews of content as well as ask questions of the instructors of courses or other courses you are enrolled in. The instructor may ask you to submit material as "homework" or a test for a particular topic. Anything that is not your own should not be posted or submitted.

In addition to communicating with the students who have registered for your courses or other content, instructors can submit content for publication on the platform. In both situations, you are required to follow the law and respect the rights of others. You are not permitted to post any courses, questions, answers, reviews, or other content that contravenes your country's local, state, or federal laws or regulations. Any courses, content, and actions you post or take using the platform and Services, as well as any results, are solely your responsibility. Before you submit any content for publication on LifeMentor, be certain that you are aware of all the copyright restrictions outlined in the Instructor Terms.

We reserve the right to remove your course or content if we become aware that it violates the law or the rights of others (for instance, if it is determined that it infringes on another's intellectual property or image rights, or that it discusses illegal activity), if we learn that it goes against our Trust & Safety Guidelines, or if we find that it is illegal, inappropriate, or objectionable (for instance, if it impersonates another person). LifeMentor abides by copyright regulations. For more information, see our intellectual property policy.

These Terms and our Trust & Safety Guidelines will be enforced at the sole discretion of LifeMentor. For any reason, including any violation of these Terms, failure to pay any fees when due, fraudulent chargeback requests, at the request of law enforcement or government agencies, prolonged periods of inactivity, unexpected technical issues or problems, or if we suspect that you are engaging in fraudulent or illegal activity, we may restrict or terminate your use of our platform and Services or ban your account, with or without prior notice. Upon any such termination, we reserve the right to delete your content and account, as well as to bar you from using our Services or accessing the platforms in the future. Even if your account is closed or temporarily suspended, your content might still be accessible on the platforms. You acknowledge that in the event that your account is terminated, your content is removed, or your access to our platforms and services is restricted, we shall not be liable to you or any third party.

Please notify us if a user publishes material that violates your copyright or trademark rights. Our instructor agreements obligate our instructors to uphold the law and be mindful of others' intellectual property rights. For more details on how to file a copyright or trademark infringement claim with us, see our Intellectual Property Policy.

5. The Rights of LifeMentor to the Content You Post

All materials you upload to our platform, including your courses, remain your property. Your content may be distributed to anyone through any medium, including advertising on other websites.

As a student or instructor, the materials you publish (including courses) are your own. While you grant LifeMentor permission to use and share the courses and other content you post, you retain all ownership rights in your content. Make sure you comprehend the content licensing conditions described in the Instructor Terms if you are an instructor.

You give LifeMentor permission to use and share any comments, questions, reviews, or other submissions you make, to distribute and promote those submissions across any platform and in any media, and to edit or modify them as we see fit. This permission also extends to any ideas you submit for new features or enhancements.

You grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed) by submitting or posting content on or through the platforms. This includes granting access to your content to other businesses, groups, or people who collaborate with LifeMentor to syndicate, distribute, or publish content on other media, as well as using your content for promotional activities. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law. You affirm and guarantee that you possess all necessary rights, power, and authority to grant us permission to use any content you submit. Additionally, you consent to all such uses of your content without any payment to you.

6. Use LifeMentor at Your Own Risk.

Anybody can use LifeMentor to create and publish content, and we allow instructors and students to communicate with one another for the purposes of teaching and learning. You use LifeMentor at your own risk because, like other platforms where users can interact and post content, things can go wrong.

Because of the way our platform is set up, we are unable to check the content for legal compliance or edit it for compliance. We have no editorial control over the content that is made available on the platform, so we can make no claims about its dependability, validity, accuracy, or truthfulness. If you access the content, you do so at your own risk and rely on any advice given by an instructor.

You run the risk of being exposed to material that you find objectionable, offensive, or indecent by using the Services. To the extent permitted by applicable law, LifeMentor is not obligated to withhold such content from you and is not responsible for your access to, enrollment in, or use of any course or other content. This also holds true for any material about fitness, wellness, and health. By accessing this type of content, you voluntarily agree to accept the inherent risks and dangers associated with its strenuous nature, including the risk of illness, physical harm, disability, or death. You assume full responsibility for the choices you make before, during, and after your access to the content.

You must exercise caution when sharing certain types of personal information with students or teachers in direct interactions. We set limits on the kinds of information instructors can request from their students, but we have no control over what students and instructors do with the data they gather from other platform users. For your safety, you should not divulge your email address or any other personal data.

We do not recruit or hire instructors, and we are not accountable or liable for any interactions between them and students. We disclaim all responsibility for disagreements, claims, losses, harm, or damage of any kind that might result from or be connected to the behavior of instructors or students.

You will come across links to other websites that we do not own or control when you use our Services. We have no control over the information that these third-party websites collect about you or any other aspect of their operation. You should also read their terms and conditions and privacy policies.

7. Rights of Life Mentors

The website, any current or upcoming apps and services, as well as elements like our logos, APIs, code, and content produced by our employees, are all parts of the LifeMentor platform and Services that we own. They cannot be tampered with or used without permission.

LifeMentor and its licensors hold all right, title, and interest in and to the LifeMentor platform and Services, including our website, any current or future applications, our APIs, databases, and the content that our employees or partners submit or provide through our Services (with the exception of content provided by instructors and students). Copyright, trademark, and other laws from the United States and other nations protect our platforms and services. Nothing entitles you to make use of the LifeMentor name or any of the company's trademarks, logos, domain names, or other identifying brand elements. Your feedback, comments, and suggestions regarding LifeMentor or the Services are entirely voluntary, and we are free to use it however we see fit without incurring any obligations to you.

While using or gaining access to the LifeMentor platform and services, you may not:

• access, tamper with, or use LifeMentor's computer systems, the technical delivery systems of LifeMentor's service providers, or non-public areas of the platform (including content storage).

• Any security-related platform features that have been disabled, interfered with, or attempted to be worked around as well as any systems that have been probed, scanned, or tested for vulnerabilities.

• Copying or altering any content on the LifeMentor platform or Services, including trying to find its source code or creating a derivative work from it, is prohibited.

• access, search, or attempt to access or search our platform through any method (manual or automated), other than the search functionalities we currently offer through our website, mobile apps, or API (and only in accordance with those API terms and conditions). You are not permitted to access the Services through scraping, spidering, robot use, or any other automated method.

• in any way attempt to interfere with, or disrupt, the access of any user, host, or network by sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or by otherwise interfering with or placing an excessive burden on the Services. This includes using the Services to send communications with altered, deceptive, or false source identifiers (such as sending emails purporting to be from LifeMentor). 

8. Subscription Terms

Additional conditions that apply to your use of our subscription-based collections as a student ("Subscription Plans") are covered in this section. You accept the additional conditions in this section by using a Subscription Plan. It should be noted that the contract between LifeMentor and the subscribing organization governs the use of LifeMentor Business rather than these Terms.

8.1 Subscription Plans

We grant you a constrained, non-exclusive, and non-transferable license to use the Services to access and view the content that is a part of a Subscription Plan while you are a subscriber to that Subscription Plan. The terms in the "Content Enrollment and Lifetime Access" section above apply to enrollments made through Subscription Plans, with the exception of the license grant for lifetime access.

Access to interactive spaces like workspaces (referred to as "Interactive Sessions") may also be part of your subscription plan. Third parties may offer Interactive Sessions, but only under their own agreements or terms and conditions and subject to the usage restrictions listed on our Support Page. The terms and conditions of any third-party provider must be complied with by you.

The scope, features, and cost of your access to a Subscription Plan depend on the subscription you buy or renew. Your subscription may not be shared, assigned, or transferred to another person.

For legal or policy reasons, we reserve the right to revoke any license to use the content in our Subscription Plans at any time and in our sole discretion, for example, if we are no longer authorized to provide the content through a Subscription Plan. The "Content Enrollment and Lifetime Access" section contains more information about our right to revoke.

8.2 Account Management

Your access to a Subscription Plan will automatically end on the last day of your billing period if you decide to cancel your subscription to that Subscription Plan. Unless otherwise required by applicable law, you will not be entitled to a refund or credit of any subscription fees you have already paid upon cancellation. For the avoidance of doubt, canceling a subscription does not close your LifeMentor account.

8.3 Free Trials & Renewals

A trial period of your subscription might be offered. Your subscription's free trial period's length will be made clear when you sign up. LifeMentor reserves the right to impose access, eligibility, or time restrictions when determining who is eligible for a free trial. If we find that you are not eligible, we reserve the right to end the free trial and suspend your subscription.

At the conclusion of the free trial period, we will begin billing you for your subscription for the following billing cycle. Unless you cancel your subscription before the end of the free trial period, your subscription will automatically renew in accordance with your subscription settings (for example, monthly or annually). Visit our Support Page for more details on how to view applicable fees and the duration of your free trial.

8.4 Billing and Payment

The cost of the subscription will be disclosed when you make your purchase. For more information on where to find the costs and deadlines that apply to your subscription, please visit our Support Page. In addition, as stated above in the "Payments, Credits, and Refunds" section, we might be required to include taxes in your subscription fee. Except as otherwise required by applicable law, payments are not refundable, and there are no credits or refunds for partial usage of periods. Depending on your location, you might be eligible for a refund. For more details, see our Refund Policy for Subscription Plans.

You must give a payment method if you want to sign up for a Subscription Plan. You authorize us and our payment service providers to charge the payment method we have on file for you in order to process payment for the then-applicable fees when you subscribe to a Subscription Plan and enter your billing information during checkout. When a subscription term comes to an end, we will automatically renew it for another term of the same length and process your payment method to cover the then-current fees.

You authorize us to continue charging the then-applicable fees to your updated payment method in the event that we update your payment method using data supplied by our payment service providers (as explained in the section above titled "Payments, Credits, and Refunds").

We reserve the right to suspend or cancel your subscription if we are unable to process payments through the payment method we have on file for you or if you file a chargeback contesting charges made to your payment method and the chargeback is approved.

We reserve the right, in our sole discretion, to alter our Subscription Plans or the cost of our Services. Except as otherwise required by applicable law, any price adjustments or modifications to your subscription will take effect after giving you notice of them. 

8.5 Restrictions for Interactive Sessions

While using or gaining access to the Interactive Sessions, you may not:

• use the Interactive Sessions for any reason aside from carrying out the tasks as directed by LifeMentor's labs;

• access a website, database, or forum, or mine cryptocurrencies during or in connection with the interactive sessions;

• surpass the usage restrictions listed on our Support Page;

• access or make use of the Interactive Sessions in any setting used for commercial production;

• take any action during the Interactive Sessions that affects the stability of our infrastructure or our Services in any way; or

• access or use the Interactive Sessions with any data or information other than simulated, anonymous, non-personal, non-live data or information.

These limitations are in addition to those stated elsewhere in these Terms, including the aforementioned sections on "Content and Behavior Rules" and "LifeMentor's Rights.".

8.6 Subscription Disclaimers

No specific content will always be available in any Subscription Plan, and no Subscription Plan will include a minimum amount of content. We reserve the right, at any time in the future, to add new features to any subscription plan or stop doing so, as well as the right to change or cancel a subscription plan for any reason. We are under no obligation to keep or store any content that you enter in connection with using any Subscription Plan. These disclaimers are in addition to those in the section below titled "Disclaimers."

9. Miscellaneous Legal Terms

These Terms are contracts like any other, and they contain dull but necessary legal clauses that safeguard us from the myriad of potential risks and define our legal relationship with you.

9.1 Binding Agreement

You acknowledge that you are consenting to enter into a legally binding contract with LifeMentor by registering, accessing, or using our Services. Do not register for, access, or otherwise use any of our Services if you do not agree to these Terms.

You represent and warrant that you are authorized to accept these Terms on behalf of a company, organization, government, or other legal entity if you are an instructor using our Services on their behalf. 

You understand and agree that any translation of these Terms into any language other than English is provided for convenience only, and that in the event of any inconsistency, the English translation shall govern.

The entire agreement between you and us is set forth in these Terms, which also include any agreements or policies linked from these Terms (including, if you are an instructor, the Instructor Terms and the Promotions Policy).

If any portion of these Terms is determined by applicable law to be invalid or unenforceable, the remainder of these Terms will remain in effect and the invalid or unenforceable portion will be deemed superseded by a valid, enforceable provision that most closely matches the original provision.

It does not mean we waive our rights under these Terms if we delay or fail to enforce them in a particular circumstance; we may still choose to do so in the future. If we choose to forego exercising a right in a specific situation, it does not imply that we will do so going forward generally.

Sections 2 (Content Enrollment and Lifetime Access), 5 (LifeMentor's Rights to Content You Post), 6 (Using LifeMentor at Your Own Risk), 7 (LifeMentor's Rights), 8.5 (Subscription Disclaimers), 9 (Miscellaneous Legal Terms), and 10 (Dispute Resolution) shall survive the expiration or termination of these Terms.

9.2 Disclaimers

Our platform may occasionally be unavailable due to unanticipated maintenance or a problem with the website. One of our instructors may occasionally use deceptive language in their lectures. We might also run into security-related problems. These are merely a few examples. You acknowledge that if anything goes wrong in any of these scenarios, you will not be able to take legal action against us. The terms "as is" and "as available" refer to the way in which the Services and their content are offered.  We expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Services or their content. No guarantee is made by us (or by our affiliates, suppliers, partners, or agents) that using the Services will lead to a particular outcome. You use the Services at your own risk and are solely responsible for any content you access. Some of the aforementioned exclusions may not apply to you because some jurisdictions do not permit the exclusion of implied warranties.

At any time and for any reason, we reserve the right to decide to stop providing a particular feature of the Services. LifeMentor, its affiliates, suppliers, partners, or agents will never be held responsible for any losses brought on by service interruptions or the absence of certain features.

We disclaim all liability for any delay or failure in providing the Services brought on by circumstances beyond our reasonable control, such as acts of war, hostility, or sabotage; natural disasters; electrical, internet, or telecommunication outages; or restrictions imposed by authorities.

9.3 Limitation of Liability

There are risks associated with using our services, such as the possibility of injury if you access health and wellness material like yoga. Even if you experience loss or damage as a result of using our platform and Services, you agree that you will not be able to take legal action to recover damages. You fully accept these risks. To the fullest extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), regardless of the cause of action, including contract, warranty, tort, product liability, or otherwise, even if we have been informed of the possibility of damages in advance. Under no circumstances will we (or any member of our group companies, suppliers, partners, or agents) be liable to you or any third parties in excess of $100 USD or the amount you have paid to us in the 12 months prior to the occurrence giving rise to your claims. Some of the above may not apply to you because some jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages.

9.4 Indemnification

We may take legal action against you if your actions put us in legal hot water. You consent to hold LifeMentor, our affiliated companies, and their officers, directors, suppliers, partners, and agents harmless from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) resulting from: (a) the content you post or submit; (b) your use of the Services; (c) your violation of these Terms; or (d) your violation of any third-party rights. You also agree to indemnify LifeMentor from any claims made by third parties. Even after these Terms and your use of the Services come to an end, you still have an obligation to indemnify.

9.5 Jurisdiction and Governing Law

The LifeMentor entity with which you are entering into a contract is referred to as "LifeMentor" in these Terms. If you are a student, your location will typically determine your contracting entity and applicable law.

You are contracting with Life Mentor LLC and these Terms are governed by the laws of the State of Delaware, USA, if you are accessing our Services through one of our mobile applications (such as the Android or iOS application for LifeMentor), and payment is processed through a mobile platform provider's payment system, or if you are accessing our Services as an instructor. In cases where the “Dispute Resolution” section below doesn’t apply to you, you consent to the exclusive jurisdiction and venue of federal and state courts in Delaware, USA.

9.6 Legal Actions and Notices

Except where such limitation cannot be imposed by law, no action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one year after the cause of action has accrued.

Any notice or other communication required to be given under this agreement must be made in writing and sent via email (by us to the email address linked to your account or by you to contact@LifeMentor.io).

9.7 Our Relationship

We both acknowledge that there is not a partnership, employment, joint venture, contract, or agency between us.

9.8 No Assignment

These Terms (or the rights and licenses granted under them) may not be assigned or transferred. For instance, your account cannot be transferred to another employee if you registered it as an employee of a company. We are unrestricted in our ability to transfer these Terms (or the rights and licenses granted hereunder) to another business or individual. Nothing in these Terms grants any person or entity a right, benefit, or remedy. You acknowledge that your account cannot be transferred, and that all of your rights under these Terms, including those related to your account, expire upon your passing.

9.9 Export regulations and sanctions

You guarantee that you are not based in, or a resident of, any nation that is subject to applicable U.S. trade sanctions or embargoes (such as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea, Donetsk, or Luhansk regions), whether as an individual or as a representative of any entity on whose behalf you use the Services. Additionally, you guarantee that your name does not appear on any specially designated national or denied-party lists maintained by the United States government.

While the terms of any agreement with LifeMentor are in effect, if you are subject to such a restriction, you must notify us within 24 hours or we may terminate our obligations to you without further liability (but without affecting your unpaid debt to LifeMentor).

You are not permitted to access, use, export, re-export, divert, transfer, or disclose any part of the Services or any associated technical information or materials, either directly or indirectly, in violation of any export control and trade sanctions laws, rules, or regulations of the United States or any other applicable country. You consent to not upload any materials or technologies (including knowledge of encryption) whose export is expressly prohibited by such laws.

10. Conflict Resolution

Our Support Team is happy to assist in settling disputes if they arise. If that fails and you reside in the United States or Canada, your options are to file a claim in binding individual arbitration or small claims court; you are not permitted to file a claim against us in another court or take part in a non-individual class action.

Only if you reside in the United States or Canada does this dispute resolution clause (the "Dispute Resolution Agreement") apply to you. The majority of disputes can be settled, so please try contacting our Support Team before filing a formal lawsuit.

10.1 Dispute Resolution Overview

LifeMentor is dedicated to making every effort to settle disagreements with its users amicably, without the need for a formal lawsuit to be brought. If a dispute should arise between us, you and LifeMentor agree to use the required informal dispute resolution procedure set forth below to attempt, first and foremost, to resolve it in a manner that is fair and equitable to both parties. Sometimes, a third party may be required to assist in resolving our disagreement. The methods for resolving these disputes are constrained by this Dispute Resolution Agreement.

YOU AND LIFEMENTOR AGREE THAT ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APPLICABILITY, BREACH, TERMINATION, VALIDITY, ENFORCEMENT, OR INTERPRETATION OF THEM, OR TO THE USE OF THE SERVICES OR COMMUNICATIONS WITH LIFEMENTOR (COLLECTIVELY, “DISPUTES”) THAT ARE NOT RESOLVED INFORMALLY MUST BE ADDRESSED SOLELY IN SMALL CLAIMS COURT OR BY BINDING INDIVIDUAL ARBITRATION AND AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO FILE A CASE IN ANY OTHER COURT.

YOU AND LIFEMENTOR FURTHER AGREE TO BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING WHETHER IN COURT OR IN ARBITRATION.

In addition to each of our individual agents, attorneys, contractors, subcontractors, service providers, employees, and anyone else working for or on behalf of you or LifeMentor, we both acknowledge and agree that this Dispute Resolution Agreement applies to each of us. This Dispute Resolution Agreement is governed by the Federal Arbitration Act and is enforceable against you and LifeMentor's respective heirs, successors, and assigns.

10.2 Process for Mandatory Informal Dispute Resolution

You and LifeMentor must first engage in the informal dispute resolution procedure outlined in this section before making a claim against one another.

• The party making the claim must send the opposing party a brief written statement (the "Claim Statement") along with their full name, mailing address, and email address that includes the following information: (a) the nature and specifics of the dispute; and (b) a plan for resolving it, including any financial claims and the methodology used to determine their value. Any applicable statute of limitations are postponed by sending a claim statement for a 60-day period starting on the day it is received.  Your Claim Statement should be sent to LifeMentor by email at contact@LifeMentor.com. LifeMentor will send Claim Statements and respond to you at the email address associated with your LifeMentor account, unless you request otherwise.

• The parties will make a good faith effort to resolve any Claim Statement that either of us receives informally. We each have the right to file a formal claim against the other in small claims court or individual arbitration, subject to the terms of this Dispute Resolution Agreement, if we are unable to resolve it within 60 days of receipt.

The Terms are materially violated if this procedure is not followed, and as a result, no court or arbitrator will have the authority to hear or decide any disputes between you and LifeMentor.

10.3 Small Claims

Small claims court can be used to resolve disagreements that have been raised but not resolved in one of the following locations: (a) Lewes, Delaware; (b) the county where you reside; or (c) another location we both agree on. Each of us waives the right to file any disputes between us in any court, including general or special jurisdiction courts, other than small claims court.

10.4 Arbitration

You and LifeMentor have the option of litigating Disputes in small claims court or through individual arbitration, which is the only available option. The arbitrator has the authority to grant the same specific relief and is obligated to abide by our agreement in the same manner as a court, even though there is no judge or jury present in an arbitration. The other party may ask a court to order that we both attend arbitration if one of us files a claim in a court other than a small claims court. Either of us may also ask a court to put an arbitration proceeding on hold while a court case is being heard. You and LifeMentor agree that all court proceedings shall be stayed pending the arbitration of all arbitrable causes of action and claims for relief in the event that any cause of action or claim for relief cannot be resolved through arbitration. Nothing in this Dispute Resolution Agreement is meant to restrict the individual remedies that either of us may pursue in small claims court or arbitration.

The arbitrator alone shall have, to the fullest extent permitted by law, the sole authority to resolve all such differences, including but not limited to those concerning or related to the formation, legality, interpretation, and enforceability of this Dispute Resolution Agreement, if you and LifeMentor cannot agree on whether a Dispute must be arbitrated, the scope of the arbitrator's powers, or the enforceability of any aspect of this Dispute Resolution Agreement. This clause leaves open the option of terminating an arbitration that was started inadvertently.

Any court of competent jurisdiction shall have the power to enforce the terms of this Dispute Resolution Agreement and, if necessary, to prohibit the initiation or continuation of any arbitration proceedings and the imposition of costs for any arbitration or mediation that is not conducted in accordance with this Dispute Resolution Agreement.

You and LifeMentor shall negotiate in good faith the appointment of a different tribunal or arbitrator to administer any arbitration required by this Dispute Resolution Agreement if the American Arbitration Association ("AAA") or any other arbitration organization or arbitrator is, for any reason, unable to do so. If we can not come to an alternative agreement, you or LifeMentor may ask a court with the necessary authority to appoint a person or entity to carry out the arbitration in accordance with this Dispute Resolution Agreement at a price that is comparable to the designated arbitration organization.

10.5 General Arbitration Rules

Whether you file your claim individually or as part of a Mass Arbitration (described below), the arbitration process will be different. The general arbitration rules outlined in this section (“General Arbitration Rules”) shall control, except in the case of a Mass Arbitration.

A single arbitrator will preside over every arbitration. A party choosing arbitration must begin the arbitration process by submitting an arbitration demand to the AAA, unless otherwise specified in this Dispute Resolution Agreement. Arbitrations involving consumers will be governed by these Terms and the AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol. Arbitrations involving all others, including instructors, will be governed by these Terms and the AAA Commercial Arbitration Rules and the AAA Optional Appellate Rules. If there’s a conflict between these Terms and any applicable AAA rules and protocols, these Terms will control.

Legal fees, incidental, consequential, punitive, and exemplary damages, as well as any damage multipliers, are not included in claims for less than $15,000 USD in actual or statutory damages. Instead, these disputes must be settled through binding, non-appearance-based individual arbitration using only the written submissions of the parties. All additional arbitrations must be held over the phone, via video conference, or solely on the basis of written submissions. Any court with the authority to do so may enter judgment based on an arbitrator's decision.

To begin an arbitration proceeding with the AAA, the claiming party must send a letter describing the Dispute and requesting arbitration to the American Arbitration Association Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043 or by filing a request online through the AAA website.

10.6 Rules for Mass Arbitration

These special rules shall apply if there are 25 or more claimants (each a "Mass Arbitration claimant"), their attorneys, or disclosures of intent to file demands for arbitration against LifeMentor raising essentially identical Disputes, and counsel for the claimants is the same or coordinated across the Disputes (a "Mass Arbitration").

The informal dispute resolution procedure outlined in this Dispute Resolution Agreement must be completed by every Mass Arbitration claimant. All Mass Arbitration claimants must be listed by full name, mailing address, and email address in a single Claim Statement submitted by claimant's legal counsel. The Mass Arbitration claimants must then adhere to the "bellwether procedure" outlined below, in which up to 10 claimants in a group go to arbitration (each a "bellwether arbitration"), and then the Mass Arbitration claimants' disputes must be resolved through a mandatory mediation process. Any statutes of limitations that apply to claimants in Disputes of Mass Arbitration shall be tolled beginning with the submission of their Claim Statement and continuing until the conclusion of the required mediation process.

Both the counsel for the Mass Arbitration claimants and the counsel for LifeMentor shall choose up to five claimants (a maximum of ten) for bellwether arbitrations, which will be conducted under the General Arbitration Rules and promptly decided on an individual basis. Each case will be assigned to a different arbitrator. Before the bellwether arbitrations can begin, all additional Mass Arbitration claimants must have their claims promptly dismissed without prejudice. Within 120 days, each bellwether arbitration must be finished. While the bellwether arbitrations are ongoing and the mandatory mediation process that follows is in place, Mass Arbitration claimants are not permitted to file any additional demands for arbitration.

LifeMentor's counsel and counsel for the Mass Arbitration claimants shall promptly and in good faith participate in non-binding confidential mediation for a period of at least 60 days following the resolution of the 10 bellwether cases in an effort to resolve all Disputes of the Mass Arbitration claimants. Unless LifeMentor and the Mass Arbitration claimants mutually agree to another mediator and/or mediation procedure, the AAA shall conduct this mediation in accordance with its then-current Mediation Procedures of the AAA.

If the bellwether arbitrations and subsequent mediation are unsuccessful in resolving the Disputes of all Mass Arbitration claimants, then those Mass Arbitration claimants whose Disputes haven’t been resolved may only pursue those Disputes on an individual basis in small claims court or with FairClaims, Inc. (“FairClaims”), and not the AAA or any other arbitral organization or arbitrator, under FairClaims’ Small Claims Rules & Procedures. To the extent that any cause of action or claim for relief can’t be addressed by FairClaims under its Small Claims Rules & Procedures, you and LifeMentor agree that any court proceedings involving Mass Arbitration claimants and LifeMentor shall be paused pending the final resolution in arbitration with FairClaims of all arbitrable causes of action and claims for relief.

You and LifeMentor agree that all unresolved Disputes between Mass Arbitration claimants and LifeMentor must be filed in and resolved by a court of competent jurisdiction only (including on a class action basis) if the Mass Arbitration Rules are found to be unenforceable for any reason in a decision of any arbitrator or court as to which further review is barred (a "Final Determination"). Any arbitrations filed by or on behalf of Mass Arbitration claimants that are still pending after a Final Determination shall be immediately dismissed without prejudice by those claimants. Any other terms of these Terms, including those in this Dispute Resolution Agreement, shall remain valid and enforceable regardless of the conclusion that these Mass Arbitration Rules are unenforceable for any reason, including any Final Determination.

10.7 Fees and Costs

You and LifeMentor agree that each party will bear its own costs and attorneys’ fees in the event of a dispute, provided, however, that either party may recover fees and costs to the extent permitted by applicable law. To the fullest extent permitted by law, a court or arbitrator may grant attorneys' fees to the party defending against the claim if they determine that an arbitration has been brought or threatened in bad faith, that the demand was frivolous, or that it was made for an improper purpose.

10.8 No Class Actions

We both agree that we can only bring claims against each other on an individual basis, unless otherwise expressly permitted in connection with the Mass Arbitration Rules. This means that (a) neither of us may bring a claim in a class action, consolidated action, or representative action; (b) an arbitrator may not consolidate the claims of multiple parties into a single case; and (c) an arbitrator's decision or award in one claimant's case may only resolve the disputes of that claimant, not those of other claimants. Nothing in this Dispute Resolution Agreement restricts the parties' ability to settle a Dispute amicably through a settlement of claims on behalf of the entire class.

10.9 Changes

Despite the "Updating these Terms" section below, if LifeMentor modifies this "Dispute Resolution" section following the date you last indicated acceptance to these Terms, you may reject any such change by sending LifeMentor written notice of such rejection by email from the email address associated with your LifeMentor account to contact@LifeMentor. To be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and LifeMentor in accordance with the provisions of this "Dispute Resolution" section as of the date you last indicated acceptance to these Terms.

10.10 Improperly Commenced Arbitration

The party against whom the arbitration has been or will be initiated may seek an order from a court of competent jurisdiction prohibiting the arbitration from being filed or continued and awarding its fees and costs, including reasonable attorney fees, if either party believes the other has initiated an arbitration in violation of this Dispute Resolution Agreement, if such an arbitration is threatened, or if either party has reason to believe an improperly commenced arbitration is imminent.

11. Updating These Terms

LifeMentor reserves the right, in its sole discretion, to modify and/or make changes to these Terms at any time. From time to time, we may update these Terms to make clear our practices, to reflect new or different practices (such as when we add new features), or both. If we make any significant changes, we will give you clear notice by posting a notice on our website or sending an email to the email address listed in your account. Unless otherwise specified, changes take effect the day they are posted.

You will be deemed to have accepted changes if you continue to use our Services after they take effect. All previous Terms are superseded by any revised Terms.

12. Contact Information

Getting in touch with our Support Team is the most effective way to do so. Your queries, worries, and comments regarding our Services are welcome.